In the event of a sudden change in the weather (e.g. strong winds and/or rain, thunderstorms, risk of fire, etc.), the Company reserves the right to evacuate the facilities for safety reasons. In such an event, a change of day for the activity will be offered, always subject to availability.
Can the activity take place if it is raining?fptadmin2023-08-14T13:50:17+00:00
The activity can be done in the rain, as long as there is no heavy rain and it has been assessed that it is safe to do the activity. On rainy days we recommend that you bring a mackintosh and a change of clothes as it will be muddy and you will be grateful for something dry to wear at the end of the activity.
In the event that the Company considers the weather to be suitable for the activity, the services booked may not be cancelled or refunded, even if the weather is not clear or the weather conditions are not entirely suitable.
Are the high- altitude circuits and the zip lines accessible to people with functional diversity?fptadmin2023-08-14T11:59:01+00:00
Participants with any kind of physical disability (sensory or locomotion, permanent or temporary) or mental disability, or any other cause that requires special attention, please contact us to study the adaptation of our activities to their needs.
Are the high-altitude circuits and zip lines accessible to wheelchair users?fptadmin2023-08-14T13:43:05+00:00
The activities require a minimum physical condition to overcome the games and challenges at altitude. Also, participants must not have any physical health problems (e.g. heart disease, respiratory problems, etc.) and accept that there is a risk of injury (e.g. scratches, bumps, bruises, cuts, sprains or other injuries) when doing the activities.
In case of doubt, we recommend that you ask your doctor if you can do Forestal Park Tenerife activities with X condition.
Is there a maximum age limit for activities in the park?fptadmin2023-08-15T18:01:53+00:00
It isn’t recommended that pregnant women practice adventure sports in order to avoid blows, pressure on the abdomen or any other risk for the correct development of the baby. For safety reasons and taking all precautions, our activity isn’t suitable for pregnant women.
I have a child under the age of five, but he/she is taller than 1.10m or vice versa, can he/she enjoy the high-altitude rides?fptadmin2023-08-15T18:00:29+00:00
To access the routes at altitude, participants will be equipped with PETZL harnesses, model PANJI, which are one size fits all and cover a wide range of sizes, thanks to the adjustment of the belt (up to 120 cm) and leg loops (up to 75 cm). It is essential that the harness is correctly adapted to the morphology of your body in order to be able to carry out the activity and avoid ‘harness syndrome’ in the event of getting hung up.
In case you weigh more than 110kg and the harness is adapted to your morphology, you must take into account that a maximum of 130kg is allowed.
How do I know that the facilities comply with safety regulations?fptadmin2023-08-15T19:34:23+00:00
Every year, both the installations of the high-altitude circuits and the zip lines as well as the supporting trees pass an external inspection in accordance with the European standard for high altitude acrobatic circuits. This certification is visible at our reception and you can consult it here
In any case, please consult our regulations so that you are aware of all the conditions of participation that must be fulfilled in order to enjoy a safe experience (link to the park’s regulations and the conditions of participation sheet).
Do I have to wear a helmet?fptadmin2023-08-15T17:56:37+00:00
European regulations for acrobatic routes at height don’t require the use of helmets as this isn’t an activity that involves a danger to the area protected by this element. In any case, if any participant needs to use a helmet for any special reason, please contact us to confirm the availability of the material or to give you the relevant instructions in relation to your case.
Is the activity safe?fptadmin2023-08-15T17:57:15+00:00
Since the end of 2016 we have been working with a safety system called ‘continuous life line’ i.e. you connect at the start to a safety cable ‘life line’ that runs through the whole circuit and you cannot disconnect until you land back on the ground.
Before starting the activity, you will receive a safety talk on a test circuit where the instructors will explain how this system works, how you have to use the elements and what steps you have to take to perform the activity under the highest safety standards.
Can I take my camera and/or video camera with me during the activity?fptadmin2023-08-15T18:13:34+00:00
You can use your mobile phone, photo and/or video cameras, etc. as long as your hands are free for the activity. We recommend that you bring your mobile devices in a case that you can hang from your harness or neck. Selfie sticks are forbidden.
Remember to share your photos and videos on social media with the hashtag #forestalparktenerife and tag us.
Will an instructor accompany us during the activity?fptadmin2023-08-15T18:13:01+00:00
The activity is carried out under supervised autonomy, i.e. the instructor is in charge of supervising the safety equipment, teaching how to use it on the test circuit and goes up to the circuits in case help is needed. From the ground they supervise that all participants and companions follow the instructions and rules of Forestal Park Tenerife.
What do I need to enjoy adventure in the trees?fptadmin2023-08-15T18:12:25+00:00
The instructors at Forestal Park Tenerife try to keep the participants flowing through the park without queues and crowds. In any case, if there is a route with a long queue, we recommend that you look for another less crowded circuit and then go to that route, there are nine different circuits with more than ninety different high-altitude games for you to enjoy an unforgettable adventure.
Can I leave the activity without completing the three hours of activity?fptadmin2023-08-15T18:09:43+00:00
The Forestal Park Tenerife circuits are designed so that every so often you land on the ground and can rest to continue enjoying the adventure in the trees. In case you are unable to continue the activity, when you land on one of the routes, go to our reception to get unequipped and hand in your harness, even if you haven’t completed the three hours.
Is it possible to spend more than three hours on the tours?fptadmin2023-08-15T18:08:42+00:00
The three-hour duration has been established for either the easy and medium difficulty circuits or the difficult or extreme level circuits, i.e. around five different circuits combining different difficulties. In any case, at the beginning of each circuit you will find a sign indicating the estimated duration, the difficulty and the games you are going to play, so that you can choose which circuits you want to go on.
How long does the activity last?fptadmin2023-08-15T18:07:03+00:00
The general admission ticket, which gives access to the high-altitude circuits and zip lines, includes three hours of fun (approximately half an hour of training and two and a half hours of adventure in the trees).
How far in advance of my booking time do I have to be at the reception?fptadmin2023-08-15T18:06:03+00:00
In order to comply with all safety measures, please be at our reception thirty minutes before your booking time to check-in calmly, equip yourself with your harness and have the whole group ready for the start of the activity by listening to a safety talk on an initiation circuit.
What is a visit to Forestal Park Tenerife like? Ten steps to enjoy an unforgettable adventure experience in the trees and zip linesfptadmin2023-08-15T18:05:24+00:00
You can park your vehicle in the free car park area of Las Lagunetas (WITHOUT SURVEILLANCE). Remember not to leave anything of value in sight. The company isn’t responsible for theft, loss or damage caused to your vehicle.
A representative of your group will access the reception to do the check-in and formalise payment in case this was pending.
Organise your belongings (remember there are NO lockers) and get ready to start the first steps to a memorable adventure.
You will access the equipment area to put on your harness and be ready to start enjoying the adventure in the trees.
On the dotted hour, the Forestal Park Tenerife staff will give a safety talk on an initiation circuit to show you how to carry out the activity correctly. Afterwards, all the participants will do the test circuit.
Once you have passed the test circuit, you will begin to enjoy the high-altitude routes and the zip lines, being supervised from the ground by Forestal Park Tenerife instructors.
At all times you will follow the instructions given by Forestal Park Tenerife staff.
When your time is over, you must go to Reception to get unequipped by the Park staff and hand in the harness and/or safety equipment.
Share your experience on social media with the hashtag #forestalparktenerife
Plan your next adventure, see you soon!
I have a gift voucher, how can I redeem it?fptadmin2023-08-14T14:40:50+00:00
If you have been lucky enough to receive a gift card to enjoy the adventure at Forestal Park Tenerife, you have to redeem it to book the places on the day you want to come and visit us. There are different ways to do this:
If you have received the gift voucher via e-mail, click on the ‘redeem’ button that appears in the e-mail and follow the steps.
In case you have received the printed gift voucher, go to our gift card section and follow the instructions to redeem your voucher.
Finally, we can redeem your gift voucher manually. To do this send an e-mail to email@example.com or send a WhatsApp to (+34)630385742, indicating the booking number (F3-XXXXXX-X), as well as the day and time you wish to do the activity. You can also add more participants to share this experience in nature.
Is it possible to buy tickets without a date, as a gift? Do you have gift vouchers?fptadmin2023-08-14T14:33:54+00:00
Yes, you can purchase a gift voucher which will expire one year from the date of purchase.
The easiest way to purchase a gift voucher is through our dedicated gift card section or click on our online sales calendar. In the purchase calendar tick the checkbox ‘I want it as a gift’ and follow the purchase process. You can send the gift voucher directly to the e-mail address of the person you want to surprise or you can receive it in your e-mail in PDF format and print it to hand it in.
If you are unable to purchase the gift voucher online, please contact us to use another payment method and generate the gift voucher manually. To purchase a gift voucher using this method, please contact us at least 24 hours in advance.
Can people accompany me if they are not going to do the activity and do they pay an entrance fee?fptadmin2023-08-14T14:44:56+00:00
Indeed, people who aren’t going to do the activities can come and watch from the trails how you do the routes at altitude. These visitors will enter the park free of charge, so there is no need to book a ticket for them.
During the celebration of events, the access of these companions will be limited to one every four participants in the activity. Likewise, in the event that the companions interfere with the safety of the participants in the adventure, they will be asked to wait in the Reception area or outside the facilities.
When are children allowed to go alone during the tour?fptadmin2023-08-14T14:45:13+00:00
Children under the age of eleven are never allowed to climb alone.
Children between 11 and 12 years of age can climb alone on the easy (green) and medium (blue) circuits, supervised by an adult in the group who maintains visual contact throughout the duration of the Activities.
Children aged thirteen and over can access all the circuits on their own, as long as they comply with all the park’s regulations.
Adults accompanying children under the age of thirteen during the high-altitude tours pay an entrance fee and must ensure that the children under their care carry out the activity as indicated by the instructors.
In Forestal Park Tenerife the circuits are divided by colour according to their level of difficulty: GREEN (easy), BLUE (medium), RED (difficult) and BLACK (extreme).
In this sense, depending on the level of difficulty of the route, participants will have to comply with the following height requirement:
From 1.10m, except Circuit La Graciosa from 1.30m
From 1.30m or 1.45m, except Circuit Fuerteventura from 1.30m
On the other hand, children under thirteen years of age must always be accompanied by an adult at height in compliance with the following ratios:
Children between 5 and 8 years old: accompanied at height by one adult for every two children.
Children between 9 and 10 years old: accompanied at height by one adult for every five children if they do the easy and medium circuits. If they are over 1.45m tall and want to access the difficult and extreme circuits, every three children must be accompanied by one adult at height.
Children between 11 and 12 years old: they can climb alone on the easy (green) and medium (blue) circuits, supervised by an adult in the group who maintains visual contact throughout the duration of the Activities. To climb the difficult (red) and extreme (black) circuits, they must be accompanied at height by one adult for every three children.
Modification of reservations, cancellations and refundsfptadmin2023-08-14T14:49:37+00:00
Up to 48 hours before your activity you can change or cancel your booking without any extra charge. If you cancel your booking, you will receive the full amount of the prepayment or ticket payment.
Up to 24 hours before your activity you can change the date of your booking subject to availability, this modification won’t incur any additional costs. If you cancel your booking, a 5€ administration fee will be charged.
In the event of a ‘no show’, i.e. not attending on the day of your booking, your booking can’t be changed and no refund of prepayment or ticket payment will be made.
In the event that the facilities have to be closed due to force majeure (e.g. adverse weather conditions, confinement, etc.), a full refund of the amount you have paid for your booking will be made.
Is it possible to pay through Bizum?fptadmin2023-08-14T14:50:25+00:00
At the time of booking, you will be asked to purchase the tickets online or to make a prepayment via bank transfer of at least 30% of the percentage of the budget of your booking. In the second case, the rest of the payment can be made at our Reception either by debit/credit card or in cash on presentation of the exact amount.
Can I book on the same day?fptadmin2023-08-14T14:51:37+00:00
The telephone connection in the Protected Landscape of Las Lagunetas where the park is located, has many problems as we work with satellite telephone connection, so if you don’t purchase online, we recommend that you contact our team via WhatsApp(+34)630385742 from 09:30 am to 06:00 pm in winter (November to March) or from 09:30 am to 07:00 pm in summer (April to October).
How far in advance do I have to book?fptadmin2023-08-14T14:51:24+00:00
If you are making an online purchase on our ticketing calendar and it only lets you choose X number of adults, but does not let you choose more or it doesn’t let you choose X number of children, or vice versa, it means that there are few places left and there are not enough to select all the tickets you need that day at that time.
If you would like to book a children’s or adults’ birthday party, a hen or stag party, a school visit, a company event or any of the other options for groups that we offer on our website, you can contact the Forestal Park Tenerife team directly by e-mailing firstname.lastname@example.org or by sending us a WhatsApp to (+34)630385742.
The telephone service is very limited as there is no coverage in the natural area where the park is located, so we have a satellite telephone connection and there are times when we have difficulties with communications.
How do I know if my booking is correct?fptadmin2023-08-14T13:59:22+00:00
If you have purchased a ticket online or contacted us by any of our different contact channels, when the booking is completed you will receive an e-mail with your booking code starting with F3-…, the day, the date and all the information regarding your adventure in Forestal Park Tenerife.
The telephone service is very limited as there is no coverage in the natural area where the park is located, so we have a satellite telephone connection and there are times when we have difficulties with communications